KNUST E-Learning Centre Opens Orientation for 2025/2026 National Service Personnel
The KNUST E-Learning Centre has held an orientation programme for National Service Personnel (NSP) posted to the Centre for the 2025/2026 academic year.
The week-long programme introduced the personnel to the Centre’s digital systems, units, workflows, institutional policies, and expectations for the service period.
Opening the session, the Director of the KNUST E-Learning Centre, Professor Emmanuel Kofi Akowuah, said the Centre expected the personnel to support digital teaching and learning processes with discipline and commitment. “Our work touches every part of online learning in this University.
You are joining a space that runs on strict timelines, teamwork and respect for policy. We want you to see this service year as real work and not a formality.”
Professor Akowuah said the Centre had expanded its units and operations, which required personnel who could handle digital tools, support staff and students, and follow data handling rules.
“We deal with sensitive information and online systems. You must follow the regulations on confidentiality and digital conduct,” he stated.
The Senior Assistant Registrar at the Centre, Abigail Dzama Anderson, took the personnel through institutional rules, the administrative structure of the University and expectations for service.
“You are required to follow University regulations at all times. Your conduct must reflect the standards of the administrative system you are serving in. We expect discipline, punctuality and respect for procedure.”
She also reminded the personnel that their work formed part of the University’s public service obligations. “You will be dealing with students, staff and external users.
Your service must be courteous, fair and efficient,” she added. Unit heads at the Centre introduced their respective operations to the personnel.
These included the Teaching and Learning Studios, Media and Publicity Unit, Instructional Design Unit, Immersive Pedagogy and VR Lab, Online Proctoring and Assessment Unit, Training and Capacity Building Unit, Administration, and the Support Centre.
Personnel were also taken through the E-Learning Policy guidelines on online conduct, including rules against impersonation, sharing of credentials, posting inappropriate material, cyberbullying and other prohibited actions.
The Online Proctoring and Assessment Unit explained its systems for supervising digital examinations and maintaining integrity in online tests. The Training and Capacity Building Unit outlined its work in digital literacy training for teaching and non-teaching staff.
The orientation also included practical sessions in video production, photography, VR tools, content design, LMS troubleshooting, and administrative workflows.
At the end of the week, the personnel were reminded of the need to work under supervision, carry out assigned duties and use the period to build professional skills. “This is a working environment.
The ten months you spend here must show in the quality of your output. If you follow the rules, you will gain experience that will help you in any future job.” Professor Akowuah said. Ms. Anderson added: “We expect you to support the Centre’s operations.
Follow instructions, ask for clarification when needed, and document your work.” The E-Learning Centre will monitor the performance of the personnel as part of its service delivery system.
Published: 26th November, 2025 Source: KNUST E-Learning Centre